Shipping policy
Order Cutoff, Handling & Transit Times
- Order cutoff time: 5:00 PM
- Order handling time: 1–3 business days (Monday to Friday)
- Transit time: 5–10 business days (Monday to Friday)
Track My Order
Simply click on the Track Your Order tab at the top of the page!
Orders within France, Ireland, Italy, Belgium and Spain are shipped via reputable local postal or courier services.
Efforts to Expedite Shipping
Dedicated Monitoring Team: We have an outstanding team that monitors the status of in-transit packages on a daily basis. Just send us an email at support@frosic.com and we will help you with your query.
Urgent Measures: Our team takes prompt and necessary measures to ensure quicker and safer shipping, even in the face of unexpected delays.
Package Return Scenarios
Inaccurate/Incomplete Address: If the address provided is inaccurate or incomplete, the carrier may be unable to deliver the package and it may be returned.
Refused: If the recipient refuses to accept the package, it will be returned.
Unclaimed: If the recipient does not claim the package within a specified time period, it may be returned.
Recipient Not Located at Address/Moved: If the recipient cannot be located at the provided address or has moved, the carrier may be unable to deliver the package, resulting in a return.
Unknown Reason: There may be cases where the package is returned for reasons unknown or not specified.
In the above or similar package return scenarios, we will send a replacement for the original order.
Steps to Take
Contact Us: You can also get in touch with us (customer support) to inquire about the return and explore the possibility of redelivery. Message us via Contact us page and we’d love to help you.
Contact Information
Store Name: Frosic
Phone: +61480891092
Address: 100 George St, Parramatta NSW 2150, Australia
Email: support@frosic.com
Customer Service Opening Hours:
Monday to Friday: 8:00 AM – 6:00 PM (AEST)
Customer service will try to respond within 24 hours Monday to Friday.